National Commercial Center and National Logistics Center of Yingde Gases are Officially Put into Service
Yingde Gases' National Commercial Center and National Logistics Center officially put into service on June 19 - an important milestone in the company's effort to elevate management standards and improve efficiency. Leveraging an industry-leading digital platform and intelligent management system, Yingde Gases is aiming to provide even greater value to its clients.
As a leading industrial gas solutions service provider in China, Yingde Gases possesses ample backup resources in liquid gas as well as impressive capacity guarantees. As such the company is able formulate an on-site gas supply solution and provide results-driven services specifically tailored to the needs of each client. In its 20-plus years in operation, Yingde Gases has built more than 160 gas generation plants and expanded its wholesale business to serve the needs of more 5,000 liquid-gas clients in more than 300 municipalities. Yingde Gases' customer base now represents 12 major industries in China including semiconductors, food & beverage, healthcare, and alternative / renewable energy, interlinking production and everyday life.
In response to complex and volatile market situations, Yingde Gases has moved beyond the traditional service models to build a more agile, more flexible supply chain that can respond to external factors and market volatility. Faced with the diversity and huge amount of its clients' gas utilization demands, Yingde Gases has focused on building a completely new service network, with the National Commercial Center and National Logistics Center serving as the pivots. With the standardization of the National Customer Service Center, customer engineering services, and logistics management system as its starting point, the company has established a core service philosophy based on management systemization, task standardization, and service humanization, deepening customer service management and expanding service pathways to build a quality service brand for Yingde Gases.
Zhu Guosheng, General Manager of Merchant, Yingde Gases expressed the following: "The official opening of the National Commercial Center and National Logistics Center will further enhance our clients' management and service brands. With a continuously improving management system, customer service standards and customer satisfaction at Yingde Gases are setting a higher benchmark every day, in turn boosting the development of Merchant business."
The National Logistics Center has developed an intelligent scheduling system that is able to encompass the massive scale of Yingde Gases' Merchant business with deploying an Alibaba core algorithm and Amap.com maps. The intelligent scheduling system can not only optimize shipping routes and lower the cost of shipping, but it also monitors vehicles in transit in real time, and possesses the ability to issue an abnormality alert, in effect bringing logistics services to a much higher standard, improving efficiency in management and further advancing standardization, intensification, and AI refinement. In the future, the logistics team also plans to add a hazardous chemicals map and configure a route deviation alert system, further elevating the planning and execution components of management.
The newly established National Commercial Center upholds a customer-first philosophy. By employing Yingde Gases' ERP platform, the Commercial Center provides a fully online service environment ranging from partnership consultation, ordering / procurement, credit controls and delivery push notifications, to producing electronic receipts and settling / receiving payment, services for which are available to the client 24 hours a day, 7 days a week, in turn enhancing the product experience and performance, advancing the company toward more transparent, digitalized and process-driven customer service.
Fang Shiwen, CEO of Yingde Gases said the following: "Benefitting from our advanced management platform and holistic strategic planning, our client management level has been upgraded dramatically which leads to a win-win growth for us and our clients who will join hands to achieve a higher quality of industrial development in China."